An Evaluation of a New Service Delivery Model at The Chimo Youth Retreat Centre

Abstract

This research project evaluates the practice shift from a risk aversion model to an Outcomes Based Service Delivery / Collaborative Service Delivery (OBSD/CSD) model. The main objective of the project was to evaluate the perceptions of stakeholders both from Chimo Youth Retreat Centre and Child and Family Services (CFS) its collaborating partner, regarding this shift in practice. This was done through a mixed method of surveys and in-depth interviews with stakeholders, which include front-line workers, management and parents of clients of the program. Other objectives included finding out how stakeholders involved have been able to transition to this current model and also determining what strengths and challenges they have working under this new model.

Discipline: Sociology

Faculty Mentor: Dr. Michael  Gulayets