Designing User Experience in Crossover Zones; Where ETS intersects with the world; A Case Study

Abstract

The work that we conducted in DESN 445 primarily looked at Non-Places following a data collection phase in which we identified key issues in the Edmonton Transit Service (ETS) when it came to ridership amongst youth (12-24). Non-Places can be described generally as those in which people remain anonymous and in which people would not want to dwell, lacking any significance, utility, or anthropological connections. We explored solutions in these crossover zones to make the riders feel more connected with their environment based on the research gathered in the class. We ultimately concluded on constructing a case study that identified key points that could be translated to other areas of the city where ETS is present.

Faculty Mentor: Dr. Isabelle Sperano